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Arun-0585 avatar image
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Arun-0585 asked SumanthMarigowda-MSFT commented

Azure storage explore throwing error

86977-image-7.png87063-azure-2021-04-12.png87035-abeam-error-hotfolder.txtTeam,

I have installed azure storage explorer in my windows 10 laptop and trying to connect using account name and key and getting the attached error. Whereas my team also using the same account name and key and follow the same steps and they are able to connect.

  1. I tried using http and https both are not working

  2. Tried updating the self signed certificate and it didnt worked

  3. Cleared the files under appdata/windowsexplorer and it didnt worked.

Could you please help in resolving this issue

Thanks


azure-blob-storageazure-storage-explorer
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1 Answer

SumanthMarigowda-MSFT avatar image
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SumanthMarigowda-MSFT answered SumanthMarigowda-MSFT commented

@Arun-0585 Welcome to Microsoft Q&A, Thank you for posting your query here!

If you're connected to Azure through a proxy, verify that your proxy settings are correct.

If the owner of a subscription or account has granted you access to a resource, verify that you have read or list permissions for that resource.

Based on the error message please refer to the suggestion mentioned in this thread and let me know the status 0, If the issue still persist,

We think this is most likely a storage firewall issue. Do you have a firewall enabled for any of the storage accounts that are causing you issues? Does this error consistently reproduce only from certain machines/networks?

Alternatively this could be an issue with your permissions. Are you using RBAC or do you have permissions to list account keys?


Hope this helps!

Kindly let us know if the above helps or you need further assistance on this issue.


Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.



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Hi Sumarigo,

  Thanks for your reply. I have attached the errors from logs folder for your reference. I tried installing openssl and generated self-signed certificate and imported but still its not working .

With this same creadentials my team mates were able to access.

Thanks87402-hot-folder-error-log.png


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@Arun-0585 Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused. I wish to engage with you offline for a closer look and provide a quick and specialized assistance, please send an email with subject line “Attn:subm” to AzCommunity[at]Microsoft[dot]com referencing this thread and the Azure subscription ID, I will follow-up with you. Once again, apologies for any inconvenience with this issue.
Thanks for your patience and co-operation.

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