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AndrewFinnell-7451 asked DSPatrick commented

Account Locked - Contact Support Person

When I go to login to my Azure Dashboard it tells me to contact my support person because the account is locked. This is a personal account and there is no support person. Im wondering if I can have someone look into this and help me. Ive had this account for years. I am wondering if a corporate domain was attached to my account and they locked me out, which locks my overall account?

I cannot seem to find whom to talk with as the error is generic and I dont see an easy way to contact a support person. Thus, I am here.

azure-ad-domain-services
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DSPatrick avatar image
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DSPatrick answered DSPatrick commented

I think you'll need microsoft account support to help you. If you go here Open Get Help app and do the microsoft bot dance eventually you'll get to chat with someone with account support.

https://support.microsoft.com/en-us/contactus/






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Thank you. I was doing my best to find a way to find someone to chat with. Have a great weekend.

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You're welcome.


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ManuPhilip avatar image
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ManuPhilip answered

Hello @AndrewFinnell-7451 , Could you please send us more details like screenshot, complete error message etc. so that we will come to know the exact issue you are facing now.


Thanks, Manu


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AndrewFinnell-7451 avatar image
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AndrewFinnell-7451 answered AndrewFinnell-7451 commented

No problem.

9953-azure-account-locked-2020.png




Just to clarify again, this is a personal account, there is no support person. And I've had it ever since Azure started. What I think happened is that for some reason I had attached my personal Azure account to a corporate Domain, and then that Domain blocked me? Is that possible? I would think it would just remove me from their Azure Domain, but I'm grasping at straws here as to what is wrong.

Regards,

Andrew Finnell


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Hi,

Could you please connect the following website and try for an account reset?

Go to https://account.live.com/ResetPassword.aspx

Thanks,
Manu

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I am able to access all of my other Microsoft accounts, including Office, OneDrive, etc. I went ahead and reset my password anyways, but it did not resolve the issue. This seems to be an Azure specific issue. I cannot find any technical support number to call or anyone specific to Azure to help address this issue.

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