Account Locked - Contact Support Person

Andrew Finnell 21 Reputation points
2020-06-12T16:50:25.84+00:00

When I go to login to my Azure Dashboard it tells me to contact my support person because the account is locked. This is a personal account and there is no support person. Im wondering if I can have someone look into this and help me. Ive had this account for years. I am wondering if a corporate domain was attached to my account and they locked me out, which locks my overall account?

I cannot seem to find whom to talk with as the error is generic and I dont see an easy way to contact a support person. Thus, I am here.

Microsoft Entra
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Accepted answer
  1. Dave Patrick 426.1K Reputation points MVP
    2020-06-13T20:09:48.58+00:00

    I think you'll need microsoft account support to help you. If you go here Open Get Help app and do the microsoft bot dance eventually you'll get to chat with someone with account support.

    https://support.microsoft.com/en-us/contactus/

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  1. Manu Philip 16,991 Reputation points MVP
    2020-06-12T18:21:57.76+00:00

    Hello @AndrewFinnell-7451 , Could you please send us more details like screenshot, complete error message etc. so that we will come to know the exact issue you are facing now.

    Thanks, Manu

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  2. Andrew Finnell 21 Reputation points
    2020-06-13T17:26:45.447+00:00

    No problem.

    9953-azure-account-locked-2020.png

    Just to clarify again, this is a personal account, there is no support person. And I've had it ever since Azure started. What I think happened is that for some reason I had attached my personal Azure account to a corporate Domain, and then that Domain blocked me? Is that possible? I would think it would just remove me from their Azure Domain, but I'm grasping at straws here as to what is wrong.

    Regards,

    Andrew Finnell