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ValC-2254 asked AsenSelanovski-3893 commented

Missing Teams Video recording

Hi, I recorded a meeting yesterday but unable to find the recording on Stream. I did not stop the recording before i leave the meeting but both participates had also left the meeting. Is there any way to retrieve the recording if it is not available on Steam videos?

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Hi, I just had the very same issue, recording started and was reflected alright, I left the meeting without stopping recording or End Meeting and the recording is gone. I am pretty sure this is gone for good as this must be a bug, and it is a very very unpleasant one. Do you remember when you suffered the incident were you using multiple monitors?

I have a suspcioun that having the meeting window on Monitor 1, the main MS Teams window on Monitor 2, then moving the meeting and leaving it on Monitor 1 could have caused for the recording to fail. I am not sure about the replication steps, but I am sure a good QA could follow this lead.

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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

@ValC-2254

Could you find the Teams recording from your Teams conversation history?

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In my experience, if Teams meeting organizer leave the meeting, the recording will be stopped and saved. If you cannot find the meeting record, we firstly recommend you check if you can record the meeting normally.

In addition, please run the command “Get-CsTeamsMeetingPolicy -Identity Global” to check your RecordingStorageMode. You can find the recording according to the RecordingStorageMode. If the RecordingStorageMode is OneDriveforBusiness, for non-channel meeting, the recording is stored in a folder named Recordings that's at the top level of the OneDrive for Business that belongs to the person who started the meeting recording. For Channel meetings, the recording is stored in the Teams site documentation library in a folder named Recordings.


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@ValC-2254

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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@ValC-2254

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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