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ThorstenSchning-3782 avatar image
1 Vote"
ThorstenSchning-3782 asked RolandBiggerstaff-6638 answered

Wrong printer names when pushed by AD to clients.

I have a Windows Server 2019 configured to be AD, some Windows 10 clients and the server pushes multiple printers using GPO/GPP to the clients. This in itself seems to work, but there's a problem with the shown names in classical printer and devices dialog of control panel on the clients. The important thing is that I have multiple of the same printer models in different places and EACH of that models is available as multiple printer devices on the server, because those are pre-configured to print differently. The actual model is a HP LaserJetPro MFP M426-M427. That exists at "place1" and "place2". So the following printers exist at the server:

 place1 setting1
 place1 setting2
 place2 setting1
 place2 setting2

Though, control panel on the client shows one and the same icon named "HP LaserJetPro MFP M426-M427" multiple times instead of the concrete names the printers and their shares have. OTOH, when looking into the printer settings of each of those client side printers, even though they have the same name, they are all properly associated with DISTINCT server side printers in e.g. the tab for connections.

Additionally, when actually printing in apps, their printer list seems to use proper names as well. Though, what is shown depends on the actual app. Adobe Reader e.g. provides a list like the following:

 \\ad-name\printer1 setting1
 \\ad-name\printer1 setting2
 \\ad-name\printer2 setting1
 \\ad-name\printer2 setting2

MS Word provides the following list instead:

 printer1 setting1 at ad-name
 printer1 setting2 at ad-name
 printer2 setting1 at ad-name
 printer2 setting2 at ad-name

So, the most important thing is that the individual apps seem to work this. Though, when debugging printer problems or even printing a test sheet, having multiple of the same names in the control panel at the clients makes things unnecessary difficult.

Is there something I need to configure in the GPO/GPP to use a special name? I would have expected Windows to behave like when installing printers manually on clients, that e.g. the name of the share is used by default. But doesn't seem to be the case for me.

Thanks!

windows-server-2019windows-10-networkwindows-group-policywindows-server-print
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Jingruihan-MSFT avatar image
2 Votes"
Jingruihan-MSFT answered Jingruihan-MSFT edited

Hi,
1. What printer policy do you use to deploy printers to win10 clients? Did you use the same printer policy repeatedly to deploy the same printer?
Computer object policy
computer Configuration\Policies\windows settings\deployed printers
computer Configuration\preferences\control panel settings\printers
User object policy
user Configuration\Policies\windows settings\deployed printers
user Configuration\preferences\control panel settings\printers
2. Enter the following command in the command prompt of the problem client to export the group policy. We can see the file print.html in the root directory of the c drive.
gpresult /h c:\print.html
3. Did you use Roaming User Profiles?
4. Has the win10 patch been installed to the latest?

Best Regards

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Jingruihan-MSFT avatar image
0 Votes"
Jingruihan-MSFT answered Jingruihan-MSFT commented

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best regards,

· 2
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I didn't receive mail notifications until a few hours ago, so didn't recognize your answer yet. Need to have a look at what you suggested to check later, will report if I find something.

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Is everything ok?

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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered

Let me know how it goes and you have a great day !

If the answer is helpful, please click "Accept Answer" and upvote it.

Best Regards

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Jingruihan-MSFT avatar image
0 Votes"
Jingruihan-MSFT answered

Hi, haven't received your message a few days, was your issue resolved?

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RolandBiggerstaff-6638 avatar image
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RolandBiggerstaff-6638 answered

@Jingruihan-MSFT I'm having the same issue in my environment, Not for all users but some. We don't have roaming profiles but we have about 10 printers of the same model that each have 2 configurations (color and B&W) The printers are All HP. Is there an answer for this issue? Thanks

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