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KeithDibling-2892 avatar image
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KeithDibling-2892 asked KeithDibling-2892 commented

NEW CMG seems to allow endpoint connections for limted time only

Hi

We have implemented a new CMG to replace one in a Pay As You Go Subscription {the new CMG is on Enterprise Subscription]

CMD setup was all completed with no errors. All appears fine in SCCM and in Azure, logs show no errors.

Both CMG's are connected to SCCM on separate MPs using separate Cloud Management Gateway Connection Points

When I limit the search to the new CMG, i can see a few devices connected and they are showing they have completed policy request, heartbeat DDR, Hardware scans and software scans.

The problem is, after a short time they return to connected to the old CMG, they do not stay connected to the new CMG. when we turn off the old CMG after a short time ALL devices then show not connected. we left this for 36 hours without change. If we turn the existing CMG back on the devices connect back to this CMG. In the client I can see on some devices the new CMG stated in the network TAB, and in the registry they either show only the old CMG or some have both listed.

Has anyone seen this before?

Thanks



mem-cm-site-deployment
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Amandayou-MSFT avatar image
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Amandayou-MSFT answered

Hi @KeithDibling-2892,

It is recommended that we could close the the old CMG, and then when we connected to the new CMG, and the feature of device fails, for example, we could not see the online state in console or the client could not receive the policy of server, we could to check if there is something wrong in the new CMG by checking clientidmanagerstartup.log, locationservices.log, clientlocation.log, ccmmessaging.log.



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KeithDibling-2892 avatar image
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KeithDibling-2892 answered KeithDibling-2892 commented

Hi

looked through these logs, I can see both CMGs listed with no errors in any of them [apart from when I swapped or made changes on the Cloud Management Point Connector Point role] these soon cleared.

Thanks

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Hi,

Thanks for your reply. If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

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Any other assistance?

You have offered nothing at all lol



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