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rugimeno asked Jingruihan-MSFT answered

Remote Desktop Client update error connection

Good Morning
I've been using this application for some time to connect to my work remotely and since yesterday's update I have encountered a connection error. I have been able to verify that other colleagues the same thing happens but in my company they do not support mac and therefore I cannot connect. Any idea what is happening?

remote-desktop-client
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Jingruihan-MSFT answered Jingruihan-MSFT edited

Hi,

Let's confirm the following questions.

  1. When you are remote, is the Microsoft Remote Desktop used by the client supported by Mac Store?

  2. Regarding the problem that other colleagues are unable to connect, I'd like to know with you how is the basic RDP environment structured in your organization?

  3. Is it a simple RDP connection from the client to the client, or in an environment where the RDS server is deployed, the session host cannot be connected. If the problem itself is described in the second case above, whether the clients that have the problem are all connected to the same remote target, if not, you may have to consider network issues (VPN or RD gateway).

  4. Are you updating the remote system or the Remote Desktop app? In addition, if there is specific error information about connection errors, it will also help in troubleshooting.

In the meanwhile, if you use the Remote Desktop client for Mac to reports an error with Windows App from your Mac computer. Typically, we would recommend users to delete the current connection profile, rebuild one and ty to connect again.

If the answer is helpful, please click "Accept Answer" and upvote it.

Best regards

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Jingruihan-MSFT answered

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best regards

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