question

DariodeJudicibus-1747 avatar image
0 Votes"
DariodeJudicibus-1747 asked KarlieWeng-MSFT commented

Microsoft Store and all Apps, included Start menu, do not work and reinstalling them does not work.

I am really discouraged. I just bought a Dell G5 with Windows 10 to replace my old Lenovo because the operating system had become too unstable. I installed Office, Adobe Creative Cloud and Norton Antivirus and everything worked fine for a while. At one point Windows Update told me there were updates to install. I did, I rebooted the system and the ordeal began.

The problem is well known, judging by how many people in the web claim to have it: the culprit is the Microsoft Store. There are three symptoms:

  1. If I click on Microsoft Store the window opens for a second and then disappears

  2. if I click with the RMB on Explorer on the taskbar, taskbar’s jump list does not appear

  3. if I click on Start, nothing happens

Especially points 2. and 3. are a problem. So I start studying all the various solutions, but none of them work.

a. I launched "sfc /scannow": it worked, no errors, but it did not fix the problem
b. I launched "dism.exe /Online /Cleanup-image /RestoreHealth": it worked, but it did not fix the problem
c. I created another user: the problem occurred ALSO for the newly created user
d. I used PowerShell to recreate the APPs: it reinstalled most apps, with few errors for few apps because the existing app had higher version or was in use
Get-AppXPackage-AllUsers|Foreach{Add-AppxPackage-DisableDevelopmentMode-register"$($_InstallLocation.)\AppXManifest.xml"}: it does not fix the problem
e. I launched "wsreset.exe": I got error ms-windows-store:PurgeCaches - app did not start

I also tried sever other strategies i found on Microsoft sites and forums. No result.

So I used the Media Creation Tool to get the latest version of Windows reinstalled from scratch. It was a mess because it gave me ONLY the option to loose all apps and files, but I did it.

From a newly installed Windows 10, I started the whole process again. Now the Microsoft Store was ok, as well as Start and the taskbar’s jump list. I reinstalled the same applications than before, very standard, common and famous applications, the same I had on my old PC, but again, after a couple of restarts, I got the same problem.!!!

I suspect a problem with some old .NET or C++ Redistributable Libraries.

By the way, if I try to start any app I get an error about KernelBase:

Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf

I cannot unregister and register KernelBase, anyway, because I get

The module "C:\Windows\SysWOW64\KERNELBASE.dll" was loaded but the entry-point DllRegisterServer was not found.

I am really upset. I have no idea what to do now. I do not want to reinstall for the third time Windows 10.
I would loose all my installed and configured applications.
I need a REAL SOLUTION, once forever. Maybe troubleshooting by Event Manager, but not the usual try & hope!


windows-10-setup
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

0 Votes 0 ·

1 Answer

KarlieWeng-MSFT avatar image
0 Votes"
KarlieWeng-MSFT answered

Hello @DariodeJudicibus-1747

This do sound frustrated, even after the newly installed Windows 10. From here I could only give you some general ideas, which I see you have tried them all and no works.

Could you open a phone case support with Microsoft for this to be solved ?

Global Customer Service phone numbers
Use the Get Help app in Windows 10 to get support for Microsoft products and services.


Best Regards
Karlie


If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.