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Mikee-9783 avatar image
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Mikee-9783 asked ·

2020-06 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4560960) stuck at 0% install

Need help. i just recently installed windows 10 on my laptop then i am encountering error in updating which is getting stuck in 0% in the windows update.

windows-10-setup
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LeonLaude avatar image
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LeonLaude answered ·

Hi,

What's the error?

Make sure you have installed the latest servicing stack update (SSU) before installing the 2020-06 Cumulative Update.
https://support.microsoft.com/en-us/help/4560959/servicing-stack-update-for-windows-10-version-1903-and-1909

You might also try the Windows Update Troubleshooting steps over here:
https://support.microsoft.com/en-us/help/4089834/windows-10-troubleshoot-problems-updating?ocid=20SMC10164Windows10


Best regards,
Leon

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servicing stack update (SSU) before installing the 2020-06 Cumulative Update is already updated via windows update.

There's no error. its just stuck at 0% install. i encountered this before but i forgot what i did and i cant seem to find the correct solution.

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JoyQiao-MSFT avatar image
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JoyQiao-MSFT answered ·

Hi,

Turn off antivirus software before update.

We could try the following command line as administrator.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Then reset Windows Update with script: This script will completely reset the Windows Update client settings.

After that, we could try the following steps:

  1. Create a new folder named as C:\temp\cab

  2. Download update package from http://catalog.update.microsoft.com to C:\temp

  3. Run command line below to exact .msu file for getting .cab file.
    expand -F:* C:\temp{.msu file name with extension} C:\temp\cab

  4. Run DISM command line below to add .cab file.
    Dism /online /add-package /packagepath:c:\temp\cab{.cab file with extension}

If the issue persists, please check error codes recorded in the Event Viewer(Windows Logs\Applications, Setup, System).

Bests,


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Any update?

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