question

AnkushTaheem-9919 avatar image
0 Votes"
AnkushTaheem-9919 asked DSPatrick answered

Issues With Downloading Microsoft 365

Hi. I have recently purchased Microsoft 365 just 2 days ago. I expected it to be straight forward. For some reason, when I click on the apps, such as Word or Excel, I cannot use the desktop app on my laptop, as it says I need a product key?

Why would I need one when I have purchased it directly from Microsoft Online. It will not let me sign in and comes up with an error code. The only way any app works is if it open it up in the webpage version. Why not the app/desktop based version from my laptop?

I have shared my link with someone in my household, and their version is absolutely fine. When I click the start button, the tab opens and has the orange Office logo with all the 7 apps in small tiles to the right. I can access the share point just fine and if I go through the same steps as above, it always open the desktop version of the app. Never the web.

Why does my one work differently, even though I am the main administrator and could share my link just fine. I have un-installed and re-installed twice and I still have the same issue.

Any advice please?...

not-supported
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
0 Votes"
DSPatrick answered

O365 is not currently supported here on QnA. The product group for Office actively monitors questions over at
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install

--please don't forget to Accept as answer if the reply is helpful--




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.