Hi. I have recently purchased Microsoft 365 just 2 days ago. I expected it to be straight forward. For some reason, when I click on the apps, such as Word or Excel, I cannot use the desktop app on my laptop, as it says I need a product key?
Why would I need one when I have purchased it directly from Microsoft Online. It will not let me sign in and comes up with an error code. The only way any app works is if it open it up in the webpage version. Why not the app/desktop based version from my laptop?
I have shared my link with someone in my household, and their version is absolutely fine. When I click the start button, the tab opens and has the orange Office logo with all the 7 apps in small tiles to the right. I can access the share point just fine and if I go through the same steps as above, it always open the desktop version of the app. Never the web.
Why does my one work differently, even though I am the main administrator and could share my link just fine. I have un-installed and re-installed twice and I still have the same issue.
Any advice please?...