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Dominique-0402 avatar image
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Dominique-0402 asked SharonZhao-MSFT commented

Much simpler (old?) version of Teams is used when entering a call

I have installed Teams in Version 1.4.00.8872 on my Win10 client.
When I join a webmeeting that is setup externally, this version is NOT used to enter the call, but a much simpler (and older?) version that comes with less functionality. I have no chance to choose the app, further, I'm not registered to that second app.
Any support is highly apreciated.

office-teams-windows-itpro
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@Dominique-0402
Currently in Microsoft Q&A we only support English, could you please edit your question into English? Then we can help to solve your issues, thanks for your understanding.

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@Dominique-0402

How do you join the external meeting?

Could you share the meeting screen with us here by covering any private information if possible?

It seems that you join the Teams meeting as anonymous. When you click the meeting invitation, it opens browser and join a Teams meeting with less functionalities.

If I misunderstand your situation, please uninstall the Teams client and reinstall again. Then, have a try.


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yes, your assumption is correct - I'm joining the Teams meeting as anonymous. I click the link from the invitation and it opens the browser ...
I would prefer to join by using my account and my already installed app - how can I make this happen?
I reinstalled the Teams client several times without effect.

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@Dominique-0402
When you open the meeting URL in browser, please choose "Open your Teams app" as below:
90323-image.png


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image.png (21.7 KiB)

that's what I do. But instead of opening my "prefered" Teams App it would load and open a much simpler one:
90315-image.png


Why is it using the one marked in red and not the one marked in blue color?
90316-image.png


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image.png (25.8 KiB)
image.png (21.6 KiB)

@Dominique-0402
The red one is official.
It recommends you uninstall the non-official one(blue) and check for updates in the official one. The latest Microsoft Teams Version is 1.4.00.10372 (64-bit) now.

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@Dominique-0402
Do you have any further question on this topic?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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@Dominique-0402
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.

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