question

Hans-0419 avatar image
2 Votes"
Hans-0419 asked KennyCallado-6346 published

Cannot switch Teams-Accounts on Linux

Setup
My organisation has two Teams-domains for the users - in one I have full rights, i.e., can create channels etc, and in the other I am a guest (another usergroup has full rights in this domain). For each domain I have a distinct account, and I can normally easily switch between them.

Problem
Since last week I am unable to switch between the two accounts on Linux. When selecting the account for the guest-domain, the Teams client restarts, but with the same account. However, sometimes it briefly starts with the account I want to switch to before restarting in the other account.

Attempted Solutions
I also have a Windows machine where everything works flawlessly. The web-client under Linux works as well. Therefore, I think it is a problem with the client. I tried reinstalling, with no success.

Edit:
System
Elementary OS 5.1 (based on Ubuntu 18.04) with Teams 1.4.00.7556 (64-Bit).

office-teams-linux-itpro
· 1
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I´m still having the same problem.
I use ubuntu 20.04 LTS and my teams still changing back when I select the guest account

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SharonZhao-MSFT avatar image
1 Vote"
SharonZhao-MSFT answered SharonZhao-MSFT commented

@Hans-0419,

I reproduced the steps in Ubuntu 20 with Teams version 1.4.00.7556(64-bit). The result is the same.

We will work on this problem. Any update I will share with you here.

Thanks for your understanding and patience.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Thank you very much!

PS: I added my OS and Teams version above.

0 Votes 0 ·

@Hans-0419,
We recommend you open a ticket. The support engineer will collect your backend log and analyze the problem exactly. It will be more efficient for this problem.
Meanwhile, we also work on this problem.
Thanks for your understanding.

0 Votes 0 ·
NV-4028 avatar image NV-4028 SharonZhao-MSFT ·

Where can we open a ticket for this?
It is really frustrating.
The current workaround for this is using the web app.

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NV-4028 avatar image
1 Vote"
NV-4028 answered GonzalesPacificoS-3458 commented

I confirm this bug happening in the past 2 weeks or so.

I'm on x64 Ubuntu 20.04.2 LTS and using the latest Microsoft Teams Version 1.4.00.7556 (64-bit).

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DylanMcConnell-5007 avatar image
0 Votes"
DylanMcConnell-5007 answered

Can also confirm this is an issue at the moment for me too:

x64 Ubuntu 20.04.2 LTS and Microsoft Teams Version 1.4.00.13653 (64-bit).

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doronf avatar image
0 Votes"
doronf answered

Microsoft engineers are aware of this behavior.
Investigation of a solution in a future release is underway.
There is no ETA that we can publish, currently.
If the "workaround" published on June 7 is viable, affected users are welcome to use that.
Microsoft's position on this is that anyone requiring this feature, until a permanent solution is released, is welcome to either use the Teams web application in a supported browser or either Windows or Mac versions of the desktop client.
Thank you.

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BatonGrajqevci-3809 avatar image
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BatonGrajqevci-3809 answered BatonGrajqevci-3809 published

Same story here, is there any update on it or is it even coming sooner or later?

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KennyCallado-6346 avatar image
0 Votes"
KennyCallado-6346 answered KennyCallado-6346 published

Hello there,

I just want to add that I have done some testing and finally got it working normally and able to chang organizations.

I had an old version installed on another computer where it was able to switching between organizations. So I copied the following folders before installing the latest version on the second computer.

/home/$USER/.config/teams/
/home/$USER/.config/Microsoft/

/home/$USER/.config/Microsoft Teams - Preview / *

If it doesn't work for you, you can also try changing the permissions of the content of the directories:

For instance:
chmod 777 -R /home/$USER/.config/teams/
...

I have them like this, but I don't know if it works for that reason.

I was careful to keep username and permissions on both computers the same.

I hope it help you.

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