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Not able to Add Guest account to Teams Break Out Room

Not able to add a user to break out room , who has joined as guest.. it gives a message when we try to add to break out room -"this person is using a device or app that does not support breakout rooms" but the same person on the same device and app if disconnects from the meeting and join back using the Rejoin button then that error is gone and we can add them to breakout room, what could be the issue in the initial place where it does not allow us to assign the person to breakout room, where as re-joining to the same meeting from same machine same client without any change allows to add the guest to Breakout rooms ? Teams version on Add Remove Programs- 1.4.00.2781

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@JosephBoban-8202

To narrow down this issue, I have some questions to confirm with you:

1)Except for guest accounts, does anyone else have the same issue in your organization?

2)Have you tried to login Teams web client to see if this issue can be reproduced?

3)What is your device? Android(IOS) client or desktop client?

In this case, it recommends you firstly try to update your client to the newest version to see if it works for you. The newest version is 1.4.00.4167 (64-bit).


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all logged in via windows laptop, who where logged in via teams after authenticating did no see any issue though it was very few, yes we were able to reproduce the issue the next day.. and also observed the same.. just disconnect and click Rejoin button and this user was shown as available for breakout room, where in previously was shown this person is using a device or app that does not support breakout rooms

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@JosephBoban-8202

Have these guests change another device to see if it works?

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@JosephBoban-8202

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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@JosephBoban-8202

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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