question

GONZALORUIZDEAGUIARHERNANDO-9997 avatar image
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GONZALORUIZDEAGUIARHERNANDO-9997 asked DSPatrick answered

I do not find my certification AI-900

Hi,

I passed the certification AI-900 the 1st of April. I have my exam score report from Certiport, which I can share with you if needed but I am not posting it due to privacy issues. My Microsoft Learn account is g.ruizdeaguiarh@alumnos.upm.es (the one from my engineering school).

When I arrive to my certification dashboard and I click the "View certificates" button, a new login window is shown. When I write my school email, the following message is shown (I translate it): "This Microsoft account does not exist, provide another account or create one".

This is really strange because currently I am logged in with my account an it exists so I do not know why this is happening, actualy I do not mind, I want my Microsoft Certification please.

Thank you so much for your time.
Gonzalo.

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd logon here with same credentials used for testing
your Microsoft Certification dashboard

and if not found you can request help with profile linking / merge in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Certification Profile/Incorrect/Missing Information
Certification Profile/MCID Assistance
Certification Profile/Account Linking

--please don't forget to Accept as answer if the reply is helpful--

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