question

GaryBurch-6314 avatar image
0 Votes"
GaryBurch-6314 asked azure-cxp-api edited

Can't get Settings to Sync on Windows 10 via ESR

I've been through the documentation (https://docs.microsoft.com/en-gb/azure/active-directory/devices/enterprise-state-roaming-overview) on setting up Enterprise State Roaming, and as far as I can tell, everything should be set up, but I'm just getting no results from it.

So, I'm trying this with a test user and a number of test machines. The test machines are all Hybrid Azure AD Joined, and were registered into Microsoft Intune by the test user
89106-testmachines-azuread.png
The machines all seem to be registered successfully:
89065-host1dsreg1.png89000-host1dsreg2.png

The test user has a Microsoft 365 F1 license
88976-testuser-license.png

and has been enabled for Enterprise State Roaming
88998-testuser-esrenabled.png

When logging into a test machine, it appears that Sync your Settings is enabled:
89107-host1-syncsettings.png

Yet, when logging into a second test machine, the settings clearly aren't synching:
89127-host2-syncsettings.png

In the event log, I get a mixture of "Element Not Found" (8002802B) errors, and "The Request is not supported" (80070032)
89066-host1-event-notfound.png89129-host1-event-notsupported.png

To troubleshoot this, I've tried moving the test machines to an OU with no GPO's applied (other than those essential for connectivity, and to ensure ESR/Intune registration is enabled)

I've tried performing a full wipe and reset of the test machines from the Intune portal

I've moved the machines to a VLAN on the 'outside' of my firewall

Any ideas on what might be preventing these accounts from synching? Or what tests I could try next?

Many thanks

windows-10-generalazure-ad-domain-services
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@ GaryBurch-6314 Thanks for your post. It seems this issue is related to Azure and need troubleshooting. I will help delete the Intune tag so that this issue can be located and handled from Azure side. If there is still no response, you can also create an online support ticket with: https://azure.microsoft.com/en-us/support/create-ticket/

0 Votes 0 ·

0 Answers