question

AlexeyGermanov-7118 avatar image
0 Votes"
AlexeyGermanov-7118 asked CarlFan-MSFT answered

Hyper-V Server 2016 suddenly turns off

OS: Hyper-V Server 2016, version 10.0.14393 build 14393
Server: HPE ProLiant DL360 Gen10
Processor: 1 Intel(R) Xeon(R) Gold 6128 CPU @ 3.40GHz
Memory: HPE Advanced ECC DDR4 4x16GB 2666 MHz
Storage Adapter: HPE Smart Array P408i-a SR Gen10
Network: HP Ethernet 10Gb 2-port 530SFP+ Adapter, teaming
Drives: 2xSSD INTEL SSDSC2KG01 2Tb(RAID1), Data
2xHDD SAS "2.5 HUC101860CSS204(RAID1), System

The server suddenly turs off during work. Within 3 tickets in this year to the HPE technical support, the following were replaced: motherboard, power supplies, network adapter, power supply module (button). Thus, on the hardware side, all critical components were replaced, but this did not help. I am asking for help in analyzing operating system events to identify problems causing unexpected shutdowns. Last unexpected shutdown was 16 apr 2021 0:03:11 89808-inkedscreenshot-3-li.jpg


windows-server-2016windows-server-hyper-v
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

CarlFan-MSFT avatar image
0 Votes"
CarlFan-MSFT answered

Hi,
Please understand the language in the event log that I don't know. So I can't know the information about the event log.
But for the event id, it may refers to service.
So Perform a clean boot to disable no-Microsoft service to check.
Press Win+R open Run window. Type "msconfig".
On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
For system files, I suggest that we could check for update. If any security update could be found. Please installing them to check.
If the issue still insists, I consider that you need to capture the shutdown trace or memory crash dump.
Please understand due to security policy, we do not provide dump/log analysis. If this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.