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MiguelMen-1884 avatar image
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MiguelMen-1884 asked JimmyYang-MSFT commented

Is it possible to use both MS Teams Calling Plans and Direct Routing at the same time?

Hi,

We are planning for Direct Routing and have encountered some problems with existing users with assigned calling plans. What we would like to achieve is for the tenant to use both Calling Plans and Direct Routing at the same time. Is this even possible?

I know we can assign VoiceRoutingPolicy, but we can't seem to get it to work so that the users can route some of their local calls to Calling Plans and the IDD on the Direct Routing SBC.

Appreciate feedback regarding this.

Thanks

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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

@MiguelMendozaMico-1884

A single organization can use both options at once. Direct Routing supports users who have the additional license for the Microsoft Calling Plan. However, a hybrid voice solution might be best for your organization if:

1)Microsoft Calling Plan is not available in your country.

2)Your organization requires connection to third-party analog devices, call centers, and so on.

3)Your organization has an existing contract with a PSTN carrier.

For more details about direct routing requirements, you can refer to:

https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan


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@MiguelMendozaMico-1884

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·

Hi Jimmy,

We are still unable to get this hybrid to work. As per SBC (certified teams) support, users with assigned Calling Plans can't use both Direct Routing and Calling Plans at the same time is using Mult-Tenant config since the sbc and domains are inherited from the master tenant.
It's frustrating already how difficult this is to setup.




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Hi @MiguelMen-1884

You could try to refer to Linus Cansby's reply to see if it can help you.

https://techcommunity.microsoft.com/t5/skype-for-business-it-pro/calling-plans-and-direct-routing-in-the-same-office-365-tenancy/m-p/281515

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