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Berkani49-5439 avatar image
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Berkani49-5439 asked mdmahabulislam-5561 published

Windows 2012 R2: can not install a NEW printer drivers (Add Drivers Grey out)

Hello,

I have a Terminal Server that I need to add a new printers to it from a print server.

The problem is that I'm not enable to add New Printer with a new Driver.

When I try to add it, I receive an error ... I checked also the option to add the driver but the option is greyout.

I uninstall the recently Windows Updates but the problem still

Any idea?

(Note: the printer can be installed correctly on other servers)

Thank you

windows-serverwindows-server-print
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You mentioned, doing so would display an error.
Would you mind share what is the error message?

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how can solve this problem

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how can solve this problem

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @Berkani49-5439 ,

How are things going there on this issue?
Please let me know if you would like further assistance.

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @Berkani49-5439 ,

1.What's the new driver? What's the driver of printers on other servers and what's the OS of other servers?
2.Do you use the universal print?
3.What's the exact error message? Is there any screenshot?
4.Can you install additional drivers from the Print Management interface?

For your reference:
https://social.technet.microsoft.com/Forums/ie/en-US/5b6263fe-3a93-4d18-945b-c157855b51df/server-2012-additional-drivers-for-shared-printer-greyed-out?forum=winserver8gen
https://social.technet.microsoft.com/Forums/windowsserver/en-US/d9736f85-fdd1-44e3-8851-4d832c2dc3cc/how-can-i-add-additional-drivers-on-windows-server-2012?forum=winserverprint


Best regards,
Leila


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