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SurajitMukherjee-5680 avatar image
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SurajitMukherjee-5680 asked ·

Camera not working in Microsoft team application

Dear Sir / Madam
I have HP Laptop 15-da 1xxx
Operating system: Windows 7

Unfortunately while working in Microsoft team, camera option is not working. This is causing problem during meeting / online class.
Kindly help, how to fix this issue.

In other application, like Zoom, camera is working.

Regards
Surajit Mukherjee
Mobile 0091 9881250081

office-teams-windows-itpro
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TKujala avatar image
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TKujala answered ·

Hi @SurajitMukherjee-5680,


You could verify that Teams has permissions to access your camera.


Windows Key + I


Go to Privacy


Select Camera


Make sure that Allow apps to access your Camera is activated


Also, make sure that Choose apps that can use your camera is activated for Teams.


If this doesn't help, you could uninstall the camera driver and then reinstall it.


After that install a teams application again.


https://support.microsoft.com/en-us/office/uninstall-microsoft-teams-3b159754-3c26-4952-abe7-57d27f5f4c81?ui=en-us&rs=en-us&ad=us


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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi SurajitMukherjee-5680!

Does this issue persist all the time?

Can you find the camera device setting in Microsoft Teams?

10223-2.jpg

As TKujala said, we recommend you check if you allow Teams app to access your camera. You can open Windows Settings panel and go to Privacy->Camera. Here you can find a heading saying Allow apps to access your camera.

Besides, if you think that the webcam has no problem, you can also try to restart the app and your computer to see if it can be fixed.

As a supplement, you can refer to:

https://windowsreport.com/microsoft-teams-cant-detect-webcam/#:~:text=Make%20sure%20Microsoft%20Teams%20has%20permission%20to%20use%20the%20webcam&text=Press%20Windows%20Key%20%2B%20I,access%20your%20Camera%20is%20activated



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