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RussellMaddock-6434 asked KarlieWeng-MSFT commented

How to resolve "no printers" on workstations, when logged in on cloud account?

After upgrading Windows 10 workstations to newer Windows 10 20H2 version all the printers in the CLOUD logged in account are gone (under Hardware & sound - Devices & Printers). On the local side, the computer you are using to log into the cloud with, all printers are there and functioning. There appears to be NO spooler issues on Local and or cloud side of account? Both the local and cloud side appear to be up to date with all updates.

windows-10-general
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Update to, "How to resolve, no printers"
You can still print even though no printers are listed as stated! Because, in the print function, of each program you use, all printers are still listed there!
Example: If you open WORD while in you cloud account and you want to print what you have opened. On your menu you go to, FILE, PRINT, PRINTERS. Here in the PRINTERS drop down all printers are still here and all printers still print?

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Hi @RussellMaddock-6434

"all the printers in the CLOUD logged in account"

Here, which cloud printing solution are you referring to ?

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When you enter Control Panel\Hardware\Devices and Printers on the CLOUD Workstation side. In the Printers section - NO printers are populated within?

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Is the cloud workstation on Azure?

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