Guests access to Teams meetings issue

Question

I have MS 365 for Business - I have set up a number of Teams and added guests to them. I have gone into the settings to allow guest access to Team etc. I have sent out invites to guests for a Team meeting BUT only some can access the meeting - others were unable to access the meeting via Teams app or online app. Is this an issue in my settings or is it their end and if so what info can i give them to enable them to access the meetings- thank you

Answer 1

Hi Robin-9189,

You could check if your turn on guest access correctly by this article:
https://learn.microsoft.com/en-us/microsoftteams/guest-access-checklist.

Answer 2

Hi @Robin-9189,

You may have done this.

https://learn.microsoft.com/en-us/microsoftteams/set-up-guests

You could also verify the following steps.

https://learn.microsoft.com/en-us/microsoftteams/guest-access-checklist

Answer 3

Great thank you - I will take a look at that and reply soon

Answer 4

If someone can't still attend to the meeting, I think the problem could be in guest side.

Answer 5

Hi Robin-9189,

Could you provide us a screenshot of related error message?

Do you have coexistence mode between Skype for Business and Teams?

If you use “Skype for Business with Teams Collaboration mode”, Teams communications capabilities-private chat, calling, and scheduling meetings—are off by default in this mode.

For more information about coexistence mode, please read this article:

https://learn.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability.