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34570664 asked LeilaKong-MSFT answered

microsoft ipp class driver for Windows server 2019

Hello.

We have a lot of printers Pantum 3300dn and Pantum M7100DN. Driver from manufacturer contains a lot of bugs, some apps chrash with heap corruption on printing. I try to use microsoft ipp class driver on Windows 10 and it works fine but I on Windows Server 2019 he didn`t work. When I use WSD port for printer I see duplex support in printer but printer does not work - he ignore print jobs and show no errors. When I use TCP/IP port I did not see duples support, but printer is work.

Driver version on Windows 10 and Windows Server 2019 are same - 10.0.19041.1

What is difference? Why driver is work on Windows 10 and does not work on Windows Server 2019?


windows-server-print
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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @СергейЕмельянов ,

1.When you use TCP/IP port, will printer work for both Windows 10 and Windows server 2019?
2.Microsoft ipp class driver may not be compatible with Windows server 2019, what about other OS or other driver like HP Universal Print Driver?
3.There may be some restriction settings that caused the printer problem. Please run the printer troubleshooter to get the error message:
90425-printer-troubleshooter.png


For your reference:
https://www.cantecireland.ie/wsd-seems-great-installing-printers-shouldnt-use/
https://techcommunity.microsoft.com/t5/windows-server-for-it-pro/printer-drivers-for-windows-server-2019/m-p/1733144
https://www.pcmatic.com/company/libraries/driver/detail.asp?driver=Microsoft~IPP~Class~Driver.html
https://docs.microsoft.com/en-us/troubleshoot/windows-client/printing/not-all-printer-drivers-from-windows-update-in-add-printer-wizard

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


Best regards,
Leila


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LeilaKong-MSFT answered

Hello @34570664 ,

How are things going there on this issue?
Please let me know if you would like further assistance.

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