question

Franois-0770 avatar image
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Franois-0770 asked SimonRenMSFT-3639 answered

MeCM Client MP registration

Hi,

I have some computers showing as not approve even if the site is automatically approving in the domain and they are in the same subnet as other computers without any issues.

The icon in the admin console is showing ?

How may I troubleshoot this?
MECM 2010

Thanks,

François

mem-cm-general
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1 Answer

SimonRenMSFT-3639 avatar image
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SimonRenMSFT-3639 answered

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

1.Please help check the ClientIDManagerStartup.log, ClientAuth.log, ClientLocation.log, LocationServices.log for the client registration and authentication activity.

2.SCCM client communicates to its MP every 15 minutes to confirm it’s still online. In simple words, when your client is NOT showing as ONLINE in SCCM console then, we may have a problem with the fast notification communication channel. BGB refers to the fast notification communication channel component. There are three components in SCCM CB fast channel notification:

a.Notification manager will be located along with site servers (Primary/Secondary). BGBmgr.log is the log file which will give more details about notification manager.
b.Notification server will be located along with Management Point (MP) and in secondary sites. BGBServer.log is the log file to review at this step which is on the MP setup directory or site server setup directory.
c.Notification Agent is fast channel notification component at SCCM client end. CcmNotificationAgent.log and locationservices.log are the log files on the SCCM client device to review on this step.

Please make sure Notification server component on the new MP is ok and the CCM Notification Agent on the problematic SCCM clients are enabled.

For more information about client notification, please refer to:
Troubleshoot SCCM Fast Channel Push Notification Issues
Overview of Client Online Status in SCCM Console

Thanks for your time.
 
Best regards,
Simon


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