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shelbyhammonds-5271 asked amanpreetsingh-msft commented

I can't sign into my school's website

I'm trying to log into my school's website, but I keep getting this message:
Request Id: 62a742ab-c25b-47cc-a7ff-e4d608354200
Correlation Id: 5e272b4b-7c56-49ad-9bcd-d8415edeca61
Timestamp: 2021-04-22T23:53:15Z
Message: AADSTS50020: User account 'LBY731@mocs.utc.edu' from identity provider 'https://sts.windows.net/11254fc1-8f1f-43dc-85e1-58fa82aded3c/' does not exist in tenant 'Chattanooga State Community College' and cannot access the application 'https://ssop.chattanoogastate.edu/samlsso'(EEID Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
I'm really confused because that's the email that's on that account. Please help me.

azure-active-directory
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amanpreetsingh-msft answered amanpreetsingh-msft commented

Hi @shelbyhammonds-5271 · Thank you for reaching out.

Thank you for reaching out and providing the error details.

By tracking the correlation id, I fount that the application 'https://ssop.chattanoogastate.edu/samlsso' is configured to require user assignment. Also the application is configured as a single tenant app, which means the users who are accessing the application, must be present in the same tenant, where the application is registered. As the application is registered in a different tenant 'Chattanooga State Community College' than the tenant where your account is present, you need to reach out to the administrator of the 'Chattanooga State Community College' tenant to get your account added as guest account in their tenant.

Once your account is added to their tenant, they would need to assign your guest account to the application. You will be able to access the application afterwards.

Read more:

  1. Add guest users: https://docs.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator

  2. Assign users to app: https://docs.microsoft.com/en-us/azure/active-directory/manage-apps/add-application-portal-assign-users


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Hi @shelbyhammonds-5271 · Just checking if above response helped or if you have any further questions.

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