question

phuongnguyenvan avatar image
0 Votes"
phuongnguyenvan asked EricYin-MSFT commented

how to fix eventid haredirectfail error Exchange 2016

Dear MS Support
I have a Exchange 2016 Server
Someday before.The mail flow seems to be working OK, but I checked the logs when a user complained of a missing email. I'm not necessarily convinced that the HAREDIRECTFAIL is related to that issue, as many messages have this status,
I have get log Get-MessageTrackingLog that have an EventID of HAREDIRECTFAIL

RunspaceId : cc446e83-51f6-4d48-8a7b-f4d1f09935e4
Timestamp : 3/24/2021 5:28:47 PM
ClientIp :
ClientHostname :
ServerIp :
ServerHostname : ex01
SourceContext : No suitable shadow servers
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
InternalMessageId : 49422188675172
MessageId : <031a01d72098$3e71c440$bb554cc0$@gmail.com>
NetworkMessageId : c0fef387-5750-417c-1639-08d8eeaf9b9c
Recipients : {Phuong.Nguyen@abc.com, }
RecipientStatus : {}
TotalBytes : 103440
RecipientCount : 2
RelatedRecipientAddress :
Reference :
MessageSubject : RE:schedule / SNP / MAR 24 - 61391
Sender : customs37.snpl@gmail.com
ReturnPath : prvs=710be5c16=customs37.snpl@gmail.com
Directionality : Incoming
TenantId :
OriginalClientIp :
MessageInfo :
MessageLatency :
MessageLatencyType : None
EventData : {[DeliveryPriority, Normal], [OriginalFromAddress,
prvs=710be5c16=customs37.snpl@gmail.com], [AccountForest, vfc.local]}
TransportTrafficType : Email
SchemaVersion : 15.01.0544.030


log message tracking
2021-04-23T07:29:32.825Z,,,,EX01,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,52501680226671,<b74e00707ca646df84b368a1a367b6fe
How help me how to fix it
Thanks


office-exchange-server-administration
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How many Mailbox Servers do you have?

1 Vote 1 ·

Hi @AndyDavid
One server Exchange 2016

0 Votes 0 ·

Hi,
HAREDIRECTFAIL would not cause a message missing, would you post the whole result of message tracking log here? Don't forget to cover personal info.
Did the sender receive any NDR message?

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I am writing here to confirm with you how the thing going now?
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1 Answer

AndyDavid avatar image
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AndyDavid answered EricYin-MSFT commented

Then this is expected with one server and can be ignored
HAREDIRECTFAIL is used for shadow copies

https://docs.microsoft.com/en-us/exchange/mail-flow/transport-high-availability/shadow-redundancy?view=exchserver-2019

You can disable if you want if using only one server:

https://docs.microsoft.com/en-us/exchange/mail-flow/transport-high-availability/shadow-redundancy?view=exchserver-2019#shadow-redundancy-is-enabled-by-default

 Set-TransportConfig -ShadowRedundancyEnabled:$false
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Thanks for support
Root case my customer send to wrong email.
example: Phuong.nguyen@abc.com=> 'phuong.nguyen@acb.com'
Thanks

0 Votes 0 ·

Hi,
Please accept it as answer to close the thread, thanks.

1 Vote 1 ·