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RobsonLemeJr-3958 avatar image
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RobsonLemeJr-3958 asked LeilaKong-MSFT answered

RemoteApp - Disconnecting users via VPN

Hey guys, okay?

I have a somewhat strange problem. I have a 2016 Standard server and performed the remoteapp configuration on it. Until then everything was working perfectly for internal users and external users (VPN). Until 20-04-21 everyone was using the systems in RDWEB, both internal and external, without any problem.

The problem started on 04/22/21, was when we migrated data from a server, to that server. We separated a partition on the HD and did all the necessary shares and permissions. After we put the network files on that server, remoteapp starts to continuously disconnect users via VPN and internal users do not happen at all.

I deactivated RemoteFX, I deactivated firewall, antivirus, but nothing has any effect. There are times when the server does not disconnect anyone and there are times that it disconnects everyone every 20 seconds.

I have no alternatives for this solution, could someone help me to solve this error?

windows-server-2016
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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @RobsonLemeJr-3958 ,

How are things going there on this issue?
Please let me know if you would like further assistance.


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LeilaKong-MSFT answered

Hello @RobsonLemeJr-3958 ,

Do you use fslogix?
What's the difference between this problem 2016 server and other servers?
Please try clean boot based on the following post:
https://social.technet.microsoft.com/Forums/en-US/f8e8bf97-9df8-49ec-8260-1158e7bb5425/sometimes-working-on-a-shared-folder-server-is-not-responding-or-respond-so-slowly-that-applications?forum=winserverfiles

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered RobsonLemeJr-3958 commented

Hello @RobsonLemeJr-3958 ,

Is there any error message?
How did you Move shares and permissions?

For your reference:
https://social.technet.microsoft.com/Forums/en-US/946f84ff-de6a-41ed-881a-50e0b1e70f31/rdp-disconnect-while-using-vpn-service-windows-server-2016-?forum=winserverTS
https://docs.microsoft.com/en-us/answers/questions/307999/remote-app-via-directaccess.html
https://community.spiceworks.com/how_to/2147-move-shares-and-permissions-to-a-new-disk-in-windows-server


Best regards,
Leila


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Hi LeilaKong-MSFT,

Two messages appear when disconnection occurs.
The first error message that appears on remoteapp is as follows:
The server is not responding
We will wait a little longer for the server to respond before automatically reconnecting.
Waiting for server response ...

Second error message:
Trying to reconnect
Connecting to:
server.domain.intranet
Starting a remote connection ...

Regarding the pasta, I redid all the conditions manually, so that users can use the pasta without any problem.

I had another server, exactly like this one and after I passed the network files and made the community shares to have these problems. And coincidentally, when removing file shares from the old server, it stopped as disconnections.

Being connected to the VPN, I can normally use the other servers via RDP, without disconnecting. The only one I'm having a problem with is this one with remoteapp and shared folders

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