question

JayGurganious-6756 avatar image
0 Votes"
JayGurganious-6756 asked HansT-9308 commented

How do I get support for Winautomation, a product produced by a company that Microsoft acquired.

My product doesn't seem to work with newer versions of Win 10. There is no way to submit a ticket that I have been able to find. When I click on the support link for Winautomation, it takes me to a Microsoft support page for Business. I'm not a business, just an individual user. The support page then has questions for me to fill out, but Winautomation is nowhere to be found on that page to get support. So I filled it out for Win 10 support instead. Wouldn't you know it. Microsoft wants me to subscribe to support services as a business. I'm an individual that purchased a product before Microsoft took ownership of it. The product now no longer works with newer versions of Windows and wants me to pay them for support. I paid a fortune for the product originally, and I'm an individual, not a business and I cant afford a support subscription, so no.

Microsoft needs to patch the product, so that we can still use it.

How do I get support? And don't refer me to the Microsoft Doc page, that solution does not work anymore.

See below for my issue:

I have 2 laptops that Winautomation will not run on. The older laptop use to run it but does not since Win 10 updated to the latest version. The other laptop is brand new and has the latest Win 10 version and Winautomation will not run on it either. I have several older computers that have older versions of Win 10 and Winautomation runs on them just fine.

When did it begin and how often does it occur? When Win 10 updated to newest version - Software will not run at all

What errors do you see? "Connecting to server, Stand by..."

What's the environment and are there recent changes? Multiple machines. Software will not work on the 2 machines running the newest version of Win 10.

What have you tried to troubleshoot this? I have followed the directions numerous times that are in "Microsoft Docs" that supposedly addresses this exact issue, but the solution given does not work.
Ref: https://docs.microsoft.com/en-us/previous-versions/troubleshoot/winautomation/support-tips/winautomation-console/winautomation-connecting-to-server-stand-by

not-supported
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi, I have a big problem updating the license on my version of winautomation running the 9.2 version and the link to click on works is currently a crisis for me as all exe programs have stopped.
Have tried to call several of your offices but it is completely impossible to get there
I really need help solving this problem.

Thanks

0 Votes 0 ·
DSPatrick avatar image
0 Votes"
DSPatrick answered

Any progress or updates?

--please don't forget to Accept as answer if the reply is helpful--


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

CandyLuo-MSFT avatar image
0 Votes"
CandyLuo-MSFT answered

Hi,

Winautomation is currently not supported in the Q&A forums, the supported products are listed over here: https://docs.microsoft.com/en-us/answers/products (more to be added later on).

As Dave posted, you might have this asked in Power Automate Desktop forum.

Best Regards,
Candy


If the Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DSPatrick avatar image
0 Votes"
DSPatrick answered

https://www.winautomation.com/


The product group for Power Automate actively monitors questions in dedicated forums here.
https://powerusers.microsoft.com/t5/Microsoft-Power-Automate/ct-p/MPACommunity

--please don't forget to Accept as answer if the reply is helpful--



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.