Hello,
I am currently testing the SCSM 2019 tool to see if it is suitable for one of my projects.
One of our criteria is the possibility of putting constraints on the transition to different statuses.
For example: an incident which is in progress can only go to resolved status if an A field is filled in.
From what I've seen, workflows in SCSM are more used to trigger changes during an event. I have not seen the concept of constraints.
Currently, all my custom statuses are accessible regardless of the information in the ticket.
Can someone enlighten me on the possibilities?
Thanks