question

Anton-1070 avatar image
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Anton-1070 asked WeberGreg-3364 edited

Guest Account sync from teams or sharepoint

Hi,
I'm currently trying to access a team in teams as a guest, and I wish to sync the files to my onedrive directory. This however isn't working and I get an error (attached below) that says "Sorry, OneDrive can't add your folder right now - Please try again." I should point out that both sides have Microsoft for Business accounts, and that I am from a different organization than the team I am trying to sync with.
What can I do to rectify this?91552-image.png


office-teams-windows-itpro
image.png (8.3 KiB)
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This is not the case now and this feature is available for B2B users to sync their OneDrive. Just make sure that these guests dont require MFA access.

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You say this is not the case now - I am trying to sync an external teams account and continue to get denied. I am a guest on the teams site. I can see it in sharepoint as well but need to get it to sync as I move 1000's of files a week through the account and it is very clunky doing it through teams. I am not familiar with MFA access - can you further explain?
Below is the message I continuously get:
![195395-image.png][1]


Accounts Switch Detected
We were unable to verify your account. Please sign in for "My email" or cancel and try a different account.

I have no idea why this continues to occur.
thanks in advance for any help
Greg Weber

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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered Anton-1070 commented

Hi @Anton-1070

As noted in the documentation, synchronizing files as Guest/external user is currently not supported. For more details, you can refer to:

https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa?ui=en-us&rs=en-us&ad=us



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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @Anton-1070

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Yes I am a little disappointed but you certainly answered my question.

Thank you Jimmy

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