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TonyGraham-1043 asked Reza-Ameri commented

How to return to successful importing of videos from my camera to Photos in Windows 10.

I routinely import photos & videos to my Windows 10 laptop from my Panasonic camera. At some point recently, Photos has failed to recognise a video, while importing all the photos taken at the same time. How can I remedy this fault please?

windows-10-general
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Would you mind elaborate your issue in details?
Does it show any error message?
What is the extension of the affected file?

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1 Answer

TonyGraham-1043 avatar image
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TonyGraham-1043 answered Reza-Ameri commented

Thanks Reza -

In looking to give you more detail, I've made one small change on the camera setting - and found a solution (it seems). Although I've never changed a camera screen option in the past when importing mixed photos & videos .... just now, when I changed the 'USB Mode' from 'PictBridge (PTP)' to the alternative 'PC' ... the video was successfully accessed & imported.

So ... thanks for, in effect, prompting me to discover this!

Good wishes,
Tony

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@TonyGraham-1043
Hi,
Good to hear that you have solved this issue by yourself. In addition, thanks for sharing your solution here.
I have converted your comment to answer.
Please remember to accept your reply as answer, it will be helpful to other members who have same questions.

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Thank you for the update and glad the problem have been fixed.

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