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47451047 avatar image
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47451047 asked 47451047 published

Start menu - windows server 2019.

Hi. I have rds ferm. Very often the start menu does not work.

I have found many topics and many different solutions. But this problem comes up over and over again. What to do?

windows-server-2019
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Would you mind elaborate your issue in details?
Is there any error message?
Does it freeze?

0 Votes 0 ·

No error. I can't open start menu.

After
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
And reboot,
I can open the start menu, but after some time it does not work again


I have seen many topics but there is no permanent solution.
And I also cannot open the menu on windows 10,
the command above doesn't help.

0 Votes 0 ·

Have you installed any program or driver before this problem get started?

0 Votes 0 ·
KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered KarlieWeng-MSFT commented

Hello @47451047

Could you tell us in brief which solutions you have tried? Even tried Clean install ?

you can do some quick tests to narrow down where the issue may reside:

  1. Did the issue start immediately after an update or any configurations?

  2. Is the system running the latest Feature and Cumulative Monthly update?

  3. Check is if the App package failed to install:
    look for output from these two PS commands:
    get-AppXPackage -Name Microsoft.Windows.ShellExperienceHost
    get-AppXPackage -Name Microsoft.Windows.Cortana
    91947-image.png

  4. Check if Start related process is running: ShellExperienceHost.exe , searchUI.exe

Best Regards
Karlie


If the Answer is helpful, please click "Accept Answer" and upvote it.





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Hello @47451047'

We have not heard from you for several days, any update?

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47451047 avatar image
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47451047 answered KarlieWeng-MSFT commented

Hi.
After a clean install, no problem whatsoever. She appears randomly.

1.
I didn't see any patterns.
2. Yes.
3.Status ok.
4.I can't see this in the task manager, but start menu works on another server


93453-1.png



1.png (110.6 KiB)
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94097-image.png
Process needed when open start menu
Feels like need to use procmon to capture the process and compared with the normal one.

Process Monitor v3.61
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon


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image.png (287.6 KiB)
47451047 avatar image
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47451047 answered 47451047 published

Now i got this:

PS C:\Windows\system32> get-AppXPackage -Name Microsoft.Windows.ShellExperienceHost


Name : Microsoft.Windows.ShellExperienceHost
Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : Neutral
ResourceId : neutral
Version : 10.0.14393.447
PackageFullName : Microsoft.Windows.ShellExperienceHost_10.0.14393.447_neutral_neutral_cw5n1h2txyewy
InstallLocation : C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy
IsFramework : False
PackageFamilyName : Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy
PublisherId : cw5n1h2txyewy
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False



PS C:\Windows\system32> get-AppXPackage -Name Microsoft.Windows.Cortana


Name : Microsoft.Windows.Cortana
Publisher : CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : Neutral
ResourceId : neutral
Version : 1.7.0.14393
PackageFullName : Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy
InstallLocation : C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy
IsFramework : False
PackageFamilyName : Microsoft.Windows.Cortana_cw5n1h2txyewy
PublisherId : cw5n1h2txyewy
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False

100678-1.png

And i can't find ShellExperienceHost



1.png (24.7 KiB)
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