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RaviBhushan-3339 asked Crystal-MSFT commented

office 365 API Endpoint connectivity issue

We are getting alerts in SCOM related to Connection state for Office 365.
Below is the Alert Description:-
Authorization message:
Endpoints message: Connection to EndPoint Service failed

We have checked with the below three causes as mentioned in the Alert:-

Issues with global connection to Office 365 API EndPoint


• Credentials for Office 365 Subscription's account are not correct


• Office 365 Subscription's account is not allowed to get data from Office 365 EndPoint API

All is in place. Later we referred Below URL to check the issue:-

https://docs.microsoft.com/en-us/troubleshoot/system-center/scom/connection-to-endpoint-service-failed-error#:~:text=This%20issue%20may%20occur%20if,security%20device%20on%20the%20network.

Further we did nslookup from the Management server and getting below result:-
91726-image.png

Below is the telnet output:-

91752-image.png

Please help me on this.

Thanks in advance
Regards,
Ravi


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@RaviBhushan-3339, For the Office 365 API endpoint URL mentioned in the article, I found I am unable to access. Then I go to do some more research and find it seems the API is depreciated. I think this may be the reason for our issue.
https://thwack.solarwinds.com/product-forums/server-application-monitor-sam/f/forum/39774/office-365-service-health---depreciated-api
Note: Non-Microsoft link, just for the reference.

We can get more information by opening a case on this:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope it can help.

1 Vote 1 ·

Hi,

Issue seems to be the same. I have opened case with Microsoft on Service hub.

Regards,
Ravi

0 Votes 0 ·

@RaviBhushan-3339, Thanks for the response. If there's any information we can get, I appreciate your help sharing here. Thanks for your help in advance.

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