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ElizabethGarcia-4275 asked emizhang-msft commented

Microsoft Presentation Problems With opening on safari and sharing to others

I am trying to access powerpoint on my Mac, I can open presentation and see my projects but once I press it, it says sorry we ran into a problem. I can access on my phone and the app on my computer but I can't on safari. I can send the presentation but it can't be viewed since nothing on it loads.

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Hi @ElizabethGarcia-4275,
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emizhang-msft answered

Hi @ElizabethGarcia-4275,

Could you provide the detail version number of PowerPoint for Mac? You can select PowerPoint in tab- and select About PowerPoint:
92066-361.png

I suggest you try to troubleshoot Office for Mac issues by completely uninstalling before you reinstall, you can refer to this support article:
https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0


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