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suryasuryasurya-0713 asked ZollnerD commented

Azure user proversion with Cornerstone

is there anyone using user provision with cornerstone ondemand? I followed the instruction to setup but keep getting error that credential is incorrect. I verified credential in cornerstone directly. There is no issue. anyone knows what could be wrong?

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/cornerstone-ondemand-provisioning-tutorial#:~:text=%20Configure%20automatic%20user%20provisioning%20to%20Cornerstone%20OnDemand,Cornerstone%20OnDemand%20tenant.%207%20Select%20Save.%20More%20

azure-ad-user-provisioning
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ZollnerD avatar image
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ZollnerD answered ZollnerD commented

Please open a support case for help investigating this. There are a number of issues that could be happening here. Generally, when testing credentials we not only ensure that the credentials are valid, but also that the account/token being used has the required permissions to handle provisioning operations. It may be that the user/pass are valid but there is some other authorization issue inside of CSOD where you don't have the required permissions.

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Thank you Zollner, permission has been verified. System admin role is assigned to test user. I can use the same credentials in 3rd party software to create users via API. Where do you suggest me to open the support case? CSOD or Azure?

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ZollnerD avatar image ZollnerD suryasuryasurya-0713 ·

Start with Microsoft/Azure - portal.azure.com for the support case. Depending on what our support team finds, you may also need to reach out to CSOD if we can't figure out the cause of the issue.

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