We have a user working from home with a new laptop and is connecting to her office computer via RDC; Video Capture Devices is selected under Local Resources on the RDC options. When attempting to access the camera in Teams or via the camera app on the office computer it says it cannot find a camera.
This user can remote to a different computer in the same office and doesn't have any issue using her camera; I have connected to the machine with the issue but also cannot connect a camera. A camera plugged locally into the device will show in Teams and the camera app.
I have verified privacy settings for the camera are sufficiently permissive.
Updated all found drivers through HP Image Assistant as well as firmware/bios.
Machine with the problem is at Win 10 2004, one of the machines used to connect was at 2004 and the other was at 1909.
Any other ideas about what could be wrong with this workstation?
Thanks in advance!