question

PoulinFrance-4870 avatar image
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PoulinFrance-4870 asked erinding-msft answered

vision pro 365 not installing.

the user has Visio reader 2016 on his pc. we re trying to install the Visio pro for 365 but it doesn't work . i did check the installation exemple on what can be install , depending on the technology used (clic to run) ...
But the version he has is the free version of Visio that he has . would it be the cause of the problem .

thanks in advance

France

office-deployment
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erinding-msft avatar image
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erinding-msft answered

Hi @PoulinFrance-4870

Based on your description, I did a test and successfully installed Visio Professional for 365 by using ODT.
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To better troubleshoot this issue, I have some questions as below.

Is there any error message when installing Visio?
If yes, please provide a screenshot of it.

How did you install the Visio? By using ODT or installing from Apps & devides page?
If ODT, please provide the .xml file, I would like to do a test for you.

depending on the technology used (clic to run) ...

<<Do you have other Office applications installed in this PC?
Please note: Some combinations of Office, Project, and Visio that can't be installed together on the same computer, for detailed information you could refer to Supported scenarios for installing different versions of Office, Project, and Visio on the same computer.

But the version he has is the free version of Visio that he has

<<What do you mean by "free version"?

Please make sure the Internet is properly connected.

Besides, if there is security software installed on this PC, please turn it off temporarily to have a check.

Any updates, please let me know.

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