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BilalAnwar-4360 avatar image
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BilalAnwar-4360 asked DSPatrick answered

We can’t access your Microsoft profile to schedule your exam

Hello!

My name is Bilal Anwar and my MCID number is (MCID 991262861). I am applying for the exam as a non student or job seeker. Exam I am trying to register for is AZ-900.

I have tried different browser and tried incognito mode but still getting this when I try to register for the exam:

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge

  • Clear all cache and cookies

  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

Could you kindly help me to resolve the issue as it's urgent.

Kind Regards,

Bilal Anwar

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DSPatrick avatar image
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DSPatrick answered BilalAnwar-4360 commented

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--


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"Submit" option on Exam/Exam Registration/General Registration Question is greyed out

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DSPatrick avatar image
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DSPatrick answered

Regardless, Microsoft Certification Program is not supported here on QnA. I'd try asking for help in forums I linked above. (Participate\Ask A Question)

--please don't forget to Accept as answer if the reply is helpful--



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