question

SaiyadRahim-8697 avatar image
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SaiyadRahim-8697 asked Crystal-MSFT commented

Company Knowledge to target a specifc Group in SCOM 2012R2


Hi all,

I am not familiar with Company KB in SCOM so need some advice.
I know it works on Rules and Monitors.
I know we should use separate MP for each Product i.e one MP for Company KB for SQL and another MP for Company KB for AD etc. and not put ALL Company KB in on e MP.

I want to know if we can make it work for individual "Groups" which are saved in the same MP?

Like, I have a Group of SQL QA servers and a Group for SQL Prod Servers both saved in the same MP called Master MP for all SQL.

When any Alert/Monitor is triggered for SQL QA server, it should use its own Company KB created for that Group only.
Example:
"This is a QA Server so do not escalate to the DBA after hours
Check - A
Check - B
Check - C
Log a ticket in the System"*

When any Alert/Monitor is triggered for SQL Prod server, it should use its own Company KB created for that Group only.
"This is a Prod Server:
Check - A
Check - B
Check - C
Escalate this to the DBA urgently"

Is this possible or do i have to separate the two Groups into their separate MPs to make this work?
If it works on rules and monitors, do i have to create separate rules and monitors to target my QA group and Prod Group?




msc-operations-manager
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1 Answer

Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@SaiyadRahim-8697, Thanks for posting in our Q&A. Based on my research, I find the Knowledge is content embedded in rules and monitors. Administrators can add their own knowledge to rules and monitors to expand the troubleshooting information and provide company-specific information for operators. In SCOM, I only find we can add company knowledge to a management pack. I didn't find an option to store the information in the different MPs with different groups.
https://docs.microsoft.com/en-us/system-center/scom/manage-mp-add-knowledge?view=sc-om-2019

For our request, we can try to feedback on SCOM uservoice in the following link to see if the new feature can be added:
https://systemcenterom.uservoice.com/forums/293064-general-operations-manager-feedback

Hope it can help.


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Thanks Crystal.
I think this will be another great feature to have in SCOM.

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@SaiyadRahim-8697, Thanks for marking our reply as answer. Yes, hope this feature can be added into the later version in the future.

Thanks and have a nice day!

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