question

gemidriver avatar image
0 Votes"
gemidriver asked Amandayou-MSFT commented

SCCM Exchange Connector failing

Our exchange connector in SCCM was working.
it has now stopped
looking at the sync logs from sccm we see the following

INFO: Start to process Conditional Access https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
CA is not enabled SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
INFO: End to process Conditional Access https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
Conditional Access is waiting for file change notification or timeout after 5 minutes. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
INFO: Start to process CA Consistancy Checker for https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 12104 (0x2F48)
Exchange Connector run Consistancy Checker on the CA devices SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 12104 (0x2F48)
ERROR: Decryption failed. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to get password for account DOMAIN\SccmExcCon SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to call Initialize of managed COM. error = Unknown error 0x87D20001 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
INFO: Raise Exchange Connector connection failure alert. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to initialize managed com instance. Error = Unknown error 0x87D20001, -2016280575 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
INFO: End to process for Consistancy Checker https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Decryption failed. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to get password for account DOMAIN\SccmExcCon SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to call Initialize of managed COM. error = Unknown error 0x87D20001 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
INFO: Raise Exchange Connector connection failure alert. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to initialize managed com instance. Error = Unknown error 0x87D20001, -2016280575 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
INFO: End to process wipe/policy https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
Wait for inbox notification timed out. SMS_EXCHANGE_CONNECTOR 29/04/2021 2:01:08 PM 6432 (0x1920)

mem-cm-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Amandayou-MSFT avatar image
0 Votes"
Amandayou-MSFT answered Amandayou-MSFT commented

Hi @gemidriver,

Could you check SMS_EXCHANGE_CONNECTOR component & look for status ID 1015?

According to the description, it seems that there might be something wrong with Account, we could reset the account or change other account to check if the problem is fixed. The account can be the computer account of the site server or a Windows user account.

Here is the article about installing and configuring the Exchange connector:
https://docs.microsoft.com/en-us/mem/configmgr/mdm/deploy-use/install-configure-exchange-connector

And we could re-configure it referring to the following screenshot:

92848-430.png



If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



430.png (645.6 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

May we know the current status of the question? If there is any chance to try above suggestion? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

Thanks and regards,
Amanda

0 Votes 0 ·
Jason-MSFT avatar image
0 Votes"
Jason-MSFT answered

Side question: Really? Are you truly using ConfigMgr and ActiveSync to manage mobile devices instead of a robust MDM (like Intune)?

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.