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mohammadmojtabasohrabi-7357 avatar image
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mohammadmojtabasohrabi-7357 asked erinding-msft commented

office online server - microsoft word online error

hi we recently deployed Office Online Server and went through configurations with Microsoft Exchange Server but when i want to preview the word doc i see error with Session ID: 674c2f27-39da-4094-b994-4b95afe90d2d
any help to fix this

office-online-server-exchangeoffice-online-server-deploymentoffice-online-server-sfb
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the error that it show me

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1 Answer

erinding-msft avatar image
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erinding-msft answered erinding-msft commented

Hi @mohammadmojtabasohrabi-7357

Could you please provide a screenshot of the detailed error message?

Based on your description, I have some questions as below.

Does this error occur on specific or all Word documents?

Do other Office Online applications like Excel Online files have similar issue?

You may go to C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS to check the logs.

when i want to preview the word doc

<< Is this Word document an attached file (maybe of Outlook Web Apps)?
If so, as said in this article, "If you are facing such type of issue, assign Private or Public certificate to your Exchange server and distribute same certificate to the client on which you are going to open the attachment of Word on OWA. This is suppressing any error like this by Establishing trust relationship for the SSL/TLS secure channel."
You could have a try.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Besides, you could also check reply of TrevorWesterdahl in this thread and Chris Zimmerman - SAVO in this thread.

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erinding-msft avatar image erinding-msft mohammadmojtabasohrabi-7357 ·

Hi @mohammadmojtabasohrabi-7357
Thanks for your reply.
According to your screenshot, is this Word document an attached file of Outlook Web Apps?
Please check my first reply, any updates, you may post back.

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