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steves-4170 avatar image
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steves-4170 asked CandyLuo-MSFT commented

Windows 10 Upgrade No Internet Connection

Upgraded a PC from Windows 7 Pro 64 bit to Windows 10 Pro 64 bit by using the Windows 10 download tool.
The ethernet adaptor and internet worked Not fine with Windows 7.
The Windows 10 upgrade connected to the internet for updates ok.
Version 20H2, OS Build 19042.631
Settings - Network & Internet - Status - says "Connected"
Troubleshooter says "Ethernet Cable is not properly plugged in ..."

Lots of comment about this issue online, tried various fixed without success, appreciate any help.

windows-10-network
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francescoperfetto-9416 avatar image
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francescoperfetto-9416 answered

Hi,
go to Device Manager> network adapters, select your network adapter in use, click on the Power Management tab, uncheck the checkbox: Allow the computer to turn off the device to save energy. Click on the Advanced tab at the top and disable any options regarding energy saving, such as Gigabit auto disable, Energy Efficient Ethernet (EEE), Green Ethernet etc.
If necessary, update the network adapter drivers.

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DSPatrick avatar image
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DSPatrick answered

I'd check the pc manufacturer's site for the latest firmware, ROM bios, chipset and driver support packs.

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steves-4170 avatar image
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steves-4170 answered CandyLuo-MSFT commented

Thanks for suggestions, but no luck.
Reinstalled everything still no internet connection.
It as if the ethernet adaptor is not working, although in device manager everything is ok.

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Just want to confirm the current situations.

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DSPatrick avatar image
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DSPatrick answered

I'd contact the manufacturer or ask in their forums about problems with the hardware.

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