question

SchmidtHayo-6713 avatar image
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SchmidtHayo-6713 asked FabioGarciaCR-4043 edited

Microsoft-Remotedesktop-App has jumping mouse cursor

When running a remote desktop an trying to resize a window or a gui element, the mouse cursor very often jumps to a position exactly one cursor width and height right below where the cursor should actually be. Sometimes it flips back to the right positions, sometimes it does not. This happens when the mouse cursor changes from arrow to double-arrow (resizer) style. And vice versa.

This happens with any mouse. But it gets worse, the newer the mouse is, maybe due to higher resolution.
This behaviour totally distracts my concentration and drops my productivity to less than 50% of the normal.

This is obviously a simple arithmetic dyscalcalcution in the Remote Desktop App which should be very easy to find.

Do you have a workaround? Will you fix this?

Environment:
- Microsoft-Remotedesktop App Version 10.2.1810.0
- Local resolution 4K Monitor (3840x2160)
- Remote resolution 1920x1080
(both with and without zoom activated)
- Local system Windows 10 Enterprise Version 10.0.18363 Build 18363
- Remote system Microsoft Windows 7 Enterprise, Version 6.1.7601 Service Pack 1 Build 7601



remote-desktop-servicesremote-desktop-client
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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered SchmidtHayo-6713 commented

Hi,

please try the following suggestions below.

  1. Reinstall the app, and then try the RDP connection again.

  2. Please make sure that the problem occurred after the app was updated, or it always happened.

  3. It is recommended that after the local system performing clean boot, only start the RDC to confirm whether the problem occurs again.

  4. If the problem still persists and only occurs when using the RDC app, it’s highly recommended you submit a feedback to the product development team through “feedback hub”. https://aka.ms/rdstorefeedback

If the answer is helpful, please click "Accept Answer" and upvote it.

Best Regards

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Sorry, I was off for a while.

I followed the first three steps. There is no difference to the behaviour before. The reinstalled Remotedesktop App has still the same version number.

I cannot proceed step 4 to provide 'rdstorefeedback' because my account is unknown to "Microsoft". (Message: "Das ausgewählte Benutzerkonto ist im Mandanten "Microsoft" nicht vorhanden und kann auf die Anwendung "405e80fc-f8e6-40e6-b6b9-e5bcc7e6813e" in diesem Mandanten nicht zugreifen. Das Konto muss dem Mandanten zuerst als externer Benutzer hinzugefügt werden. Verwenden Sie ein anderes Konto.").



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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered SchmidtHayo-6713 commented

Hi,

How are things going? For now the mstsc (version of Win32) is a way to work around a temporarily issue. After the RDC app is released, we can try to update and confirm if it works.

Best Regards

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The mstc unfortunately is no viable alternative. It creates terribly rendered unreadable fonts, is slower and cannot be blown up to full screen. Just to full window size, with both scroll bars distracting.

But indeed: the jumping cursor problem does not occur.

By the way: In my 4K scenario the mstc.exe shows a mouse cursor which has half size of the host system cursor. While the Remotedesktop App shows twice the size of the host system cursor. You may imagine what happened after I configure the "remote" cursor size to "large" inside the msctc and then switched to Remotedesktop app. The width and height of the mouse cursor was each four times the normal size.




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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered

Hi, is everything ok?

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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered

Hi,

Have you ever use Remote Desktop Connection APP? Encountered a same problem like above?

101402-image.png

Best Regards


image.png (10.9 KiB)
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FabioGarciaCR-4043 avatar image
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FabioGarciaCR-4043 answered FabioGarciaCR-4043 edited

I used to use Remote Desktop Connection but it turned getting randomly frozen out, that's why I decided to look for other options from Microsoft specifically. BTW, I can only use the VPN to connect to my remote PC.

Now I'm using the version Microsoft-Remotedesktop App Version 10.2.1810.0. The challenge is different here due to the mouse offset issue. I tried the recommendations given above with no positive results :(

112560-2021-07-07-14-02-51.png112620-2021-07-07-14-08-50.gif



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