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psshutdown-2589 avatar image
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psshutdown-2589 asked CiciWu2-MSFT commented

Device enrollment failing

I have configured Intune and testing Windows 10 device enrolment and the device is not enrolling to Intune, here is my setup:

  • Devices are Hybrid Azure AD Joined (I can confirm this by running dsregcmd /status)

  • Configured Automatic Enrolment MDM Scope to 'All' in Endpoint Manager

  • created GPO and 'enabled automatic MDM enrollment' - 'User Credentials' setting selected

  • Windows 10 version is 20H2

Domain:
- Local domain name domain.org - domain the devices are joined
- External domain abc.com (verified in Azure)
- User UPN is using abc.com (joe.bloggs@abc.com)

License:
- EMS+E3

The following errors appear in the Event log 'Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin'

Event ID 201 - MDM Session: OMA-DM message failed to be sent. Result: (Unknown Win32 Error code: 0x80072f78).

Event ID 208 - MDM Session: OMA-DM session started for EnrollmentID (977F4BA8-B3BE-4EBF-9734-015B0FBFBD77) with server: (MS DM Server), Server version: (NULL), Client Version: (1.2), Origin: (0x26), Initiator: (0x0), Mode: (0x2), SessionID: (0x1D), Authentication Type: (0x3).

Event ID 209 - MDM Session: OMA-DM session ended with status: (Unknown Win32 Error code: 0x80072f78).

The device Sync status is: The sync could not be initiated ()x80072f78)

I have spent substial amount of time on this issue now and none of the devices are enrolling i would appreciate any help.




mem-intune-device-configurations
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1 Answer

CiciWu2-MSFT avatar image
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CiciWu2-MSFT answered CiciWu2-MSFT commented

0x80072f78 is a general error that indicates the server response cannot be parsed. To find the root cause, we need more logs to analyze. It is highly suggested to create a free online support ticket to resolve this issue more effectively. Here is the link: https://docs.microsoft.com/en-us/mem/get-support

Also, you can refer the following link to check if all the prerequisites have met: troubleshoot-windows-enrollment-errors

By the way, I noticed that there is a email address uploaded, to protect you privacy, please make sure there is not the real address.


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@psshutdown-2589 I am just writing to see if there is any update for this issue. Please feel free to reply to me if there is any update.

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