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CyberJoe-8979 avatar image
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CyberJoe-8979 asked CyberJoe-8979 answered

How to determine whats keeping screen saver or windows from locking after idle time has passed

So ever since I upgraded my Win10 Pro from 1909 to 20h2, my screen saver wont kick in when idle time has passed, I run a server 2016 essentials at home with gpo setting the idle time to 20 mins. I know the gpo works on the other computer in the house. But my primary desktop won't lock when the idle time occurs. I trying to figure out why but have not found a reason. GPO is applied. Windows 10 shows it managed by the domain. I have tried different accounts, they all behave the same way.
I am starting to wonder if my scheduled task to trigger shadow copy might be the culprit but it worked just fine before the update. And now it is too late to go back. I considered using my backs up but that just creates other headaches I don't want to deal with right now.. If I can resolve this I would be better off starting fresh and just trying to salvage my settings from my the current profile. I have not found any errors in the events to indicate something is blocking it. I was actually tweaking a shadow copy task when it made me wonder if that might be the issue but I don't see why. On our work domain shadowcopy doe snot mess with the timeouts on the servers so don't see why it would on windows 10. Its not the mouse I already tried leaving it disconnected over night only to find windows still unlocked. I have run out google searches trying to figure this out.

windows-10-generalwindows-10-security
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Reza-Ameri avatar image
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Reza-Ameri answered

Try perform a Clean Boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
And in case it works in this situation, try enable each services one by one to identify which one causing this behavior.
Make sure update all drivers for the device.
In case the problem persist, open the start and search for feedback and open the Feedback Hub app and report this issue.

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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered

Hi @CyberJoe-8979

Sounds like all the configuration was right, since the issue happened after the upgrade , it might be the problem of any system files.
Have you tried using procmon to capture the process of problematic pc , and compared with the normal computer in the house.

[Process Monitor v3.61][1]
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Best Regards
Karlie


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CyberJoe-8979 avatar image
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CyberJoe-8979 answered

Looks like I might just have to suck it up and do a refresh on this machine. The problem persisted in safe mode with networking enabled. I just hate doing refreshes because of the Server Essentials aspect.

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