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GinnyMejia-8809 avatar image
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GinnyMejia-8809 asked DSPatrick answered

hotmail account

am working with a IPhone 12 and IPad and since monday 23rd Hotmail ahs been suspended. Now asking me to upgrade to jNew Version. All I want is my Hotmail free service, as in the past.

windows-10-general
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DSPatrick avatar image
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DSPatrick answered

Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @GinnyMejia-8809 ,

1.Is your hotmail account blocked?

2.The upgrade to Outlook.com from Hotmail is automatically done for All Hotmail customers.
Did you receive any email telling you to upgrade to New Version? Please check if the link goes to Microsoft.

Microsoft usually has a green shield on the sender's name.

93291-green-shield.png

and you might see a lock in the URL / address line

93292-lock.png

These indicate that the email is coming from Microsoft / legit sender.

FYI:
https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/is-it-mandatory-to-upgrade-from-hotmail-to-outlook/ad2e1159-e06a-4710-8be9-76fc898077a3
https://answers.microsoft.com/en-us/outlook_com/forum/osecurity-osafe/microsoft-e-mail-account-will-be-suspended-if-you/7458185d-7ee8-4496-a556-26bbd6e57116


Best regards,
Leila


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green-shield.png (2.8 KiB)
lock.png (4.0 KiB)
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DSPatrick answered

Any progress or updates?

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