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GinnyMejia-8809 avatar image
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GinnyMejia-8809 asked DSPatrick edited

Hotmail free service account

since monday 23rd my Hotmail free account has been suspended/blocked. Now received mail saying"upgrade to new jNew Version" in order to avoid losing your mails, etc. Please clarify and what I have to do to recover mails

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DSPatrick avatar image
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DSPatrick answered

Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @GinnyMejia-8809 ,

Please try to fill the Microsoft Account Recovery form: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

FYI:
https://answers.microsoft.com/en-us/outlook_com/forum/all/hotmail-account-blocked/80d0e83b-5cb4-4805-ab52-3b06d4f3e79d
https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4


Best regards,
Leila


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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @GinnyMejia-8809 ,

How are things going there on this issue?
Please let me know if you would like further assistance.

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