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DarrellKent-0398 avatar image
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DarrellKent-0398 asked DarrellKent-0398 commented

Problem Installing Azure Explorer on Linux VM; Not Able to Connect Storage Explorer to password manager

I am attempting to install Azure Explorer on an Azure Linux VM (version 18.04).

I ran this sequence on Linux:

sudo apt-get update && sudo apt-get upgrade -y
sudo apt install -y libgconf-2-4 libgnome-keyring-common libgnome-keyring0
sudo snap install storage-explorer
sudo snap connect storage-explorer:password-manager-service :password-manager-service

All ran with no error. But when I launch Azure Explorer, I get the message asking me to connect AE to password manager.

If it helps . . . the Linux VM is brand new.

Would be grateful for any advice.

azure-virtual-machinesazure-storage-explorer
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deherman-MSFT avatar image
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deherman-MSFT answered DarrellKent-0398 commented

@DarrellKent-0398 Sorry you are still having difficulties. I have been doing some testing and what finally worked for me is outlined here. Seahorse can be installed by running the following:

 sudo apt-get update
 sudo apt-get install seahorse -y

You can then open it by going to Application Finder and searching for and opening Password and Keys.

Hope this helps!




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Thank-you - that got the job done.

Just a note to add to your instructions . . .

After the password manager is installed, you have to create a password. All works fine after that.

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ManuPhilip avatar image
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ManuPhilip answered

Hello @DarrellKent-0398,
Glad to see that you started trying storage explorer. Please go through the additional requirement to resolve the issues as below:


Storage Explorer requires the use of a password manager, which may need to be connected manually before Storage Explorer will work correctly. You can connect Storage Explorer to your system's password manager with the following command:


  snap connect storage-explorer:password-manager-service :password-manager-service



Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion


Regards,


Manu


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ManuPhilip avatar image
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ManuPhilip answered DarrellKent-0398 commented

Again,

First check if you are able to find the Password Manager installed. Keyring password would be saved as default (Check under application finder). I guess, this is not there for you.


Then, update the Ubuntu machine and install gnome keyring with the below command:

 sudo apt-get update
 sudo apt-get install -y gnome-keyring

Open Storage Explorer after running the commands, it would ask for the keyring password. Use e the same password for easy remembering. This is one time activity and you are done


Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu

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I was not able to see the Password Manager installed.

After the second of the above 2 commands (sudo apt-get install -y gnome-keyring), I get the following error:

E: Could not get lock /var/lib/dpkg/lock-frontend - open (11: Resource temporarily unavailable)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?

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Okay. I suggest you to go through the troubleshooting guide. You can see specific details on installation in Ubuntu in the guide

https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/storage/common/storage-explorer-troubleshooting.md

Thanks,
Manu

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I'm not sure I am seeing any help with that unfortunately.

I found this resource - lots of folks are having trouble with this:

https://github.com/microsoft/AzureStorageExplorer/issues/1887

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SumanthMarigowda-MSFT avatar image
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SumanthMarigowda-MSFT answered DarrellKent-0398 commented

@DarrellKent-0398 Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.

May I know which version on Azure Storage Explorer are you using?

Have you tried to un-install and re-install Azure Storage Explorer? For latest versions and Hot Fixes, please refer here: https://github.com/microsoft/AzureStorageExplorer/releases

Just for clarification: Have referred to the suggestion mentioned by https://github.com/microsoft/AzureStorageExplorer/issues/1887
If you are still encountering this problem after trying the suggestions than I would recommend to post your comments along with the screen shot, We would like to follow-up there?

Hope this helps!

Kindly let us know if the above helps or you need further assistance on this issue.


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I am still having difficulty here.

I am working with an ubuntu VM with this image: Cloud IDE for Python using Jupyter & Visual Studio.

Azure Storage Explorer requires the VM to have a password manager installed. I do not get this with my starting ubuntu configuration. As well, none of the suggestions in the link below seems to get me a password manager on the VM.

https://github.com/microsoft/AzureStorageExplorer/issues/1887

What I believe I need is linux code that will successfully add a password manager that ASE can talk to.

With the image above, it should be possible to recreate the problem I am running into.

I'd be happy to arrange a phone call to review if that would be helpful.





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