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NadineC-8065 asked NadineC-8065 answered

Skype Group Calls Chat Windows make another call to the group

client has a group set up in Skype
-each morning they chat\IM within their group
-client will do a group "Skype" call
-the conversation\IM history window stays open all day as they continue to message back and forth however.....
-if client tries to do another "Skype" call to group, a window flashes, the call window appears but does not actually call anyone in the group (so in order to make another Skype call to the group, she has to close their conversation window and start a new one)
-I tested with an individual one on one conversation and it works so maybe a limitation for a group conversation?
-I did ask client to have another coworker try on their end as she is currently the only one in the group who actually makes Skype calls to the group but haven't heard back yet
Client reported same thing occurs for others in her team.
Its not an issue with one on one calls.


To me it makes sense that its working by design because your starting a new call it would create a new group windows. But it's not making the new call to the group.

Is there a limit on how many times you can do a call in the group call/chat window?
Anyone know if this is working by design.

Windows 10 Enterprise 10.0 (18363)

Office 365 Apps with SFB

Office Current Version: (2008) 16.0.13127.21506
Office Update Channel: Semi-Annual

Exchange 2016
Unified Communications

Client organization controls when updates get installed. So not allowed to install updates randomly. We are currently in process of testing 2102 for rollout

office-skype-business-online-itpro
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Hi @NadineC-8065

To make this question more clearly, I have some confusions to confirm with you:

1)Do you mean you want to make another group call when you are having a group call in your client?
2)Does anyone else have the same phenomenon in your organization?

In my understanding, user cannot make multiple group call at the same time. If you make another call in your client, the original call status will be changed to "Hold on" status.

If I misunderstand your meaning, please feel free to contact with us!

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Hi,
I changed the tag to office-skype-business-online-itpro, the reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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NadineC-8065 answered

No all good. Thanks

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NadineC-8065 answered JimmyYang-MSFT commented

Yes basically they start a conference call in the morning and leave the chat component of it open and sometimes they want to call the team again. And then it crashes.
I figured it be working by design and its considered another conference call
Not sure yet why they just don't start with a group chat and leave that open. Waiting to hear back from her. Thanks for confirming my thoughts on it as working by design.

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Hi @NadineC-8065

You're welcome. If you have any further issue on this topic, welcome to contact with me!

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Hi @NadineC-8065

Do you have any further issue on this topic? If the reply is helpful to you, you can try to mark it as a answer to close the thread.

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