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NadegeMinois-2807 asked JamesTran-MSFT commented

How to secure my account without a smartphone or tablet

I have recently signed up to Microsoft.

I need to secure my account in the next 6 days.

The only option given is to download the Microsoft authenticator app. I do not have a smartphone or a tablet. I only have a mobile phone that does phone and text message.

How can I secure my account?

microsoft-authenticatorazure-ad-multi-factor-authentication
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JamesTran-MSFT answered JamesTran-MSFT commented

@NadegeMinois-2807
Thank you for your post and I apologize for the delayed response! Since you only have a mobile phone that can receive calls or text messages, you can definitely leverage Mobile phone verification or Phone call verification.


Mobile phone verification
For Azure AD Multi-Factor Authentication or SSPR, users can choose to receive a text message with a verification code to enter in the sign-in interface, or receive a phone call.

Phone call verification
With phone call verification during SSPR or Azure AD Multi-Factor Authentication, an automated voice call is made to the phone number registered by the user. To complete the sign-in process, the user is prompted to press # on their keypad.

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For more info - How each authentication method works



If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


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@NadegeMinois-2807
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

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