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JulioBorreguero-5048 avatar image
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JulioBorreguero-5048 asked ·

Lost phone, can't login to account keeps asking about code sent to phone, no alternative to login

Hi,

when logging into my azure account portal.azure.com
i keep getting asked for a code from a phone that i lost.
I don't have any alternatives to login, resetting the password leaves me at the same position, it keeps insisting on the phone code.

Can someone please let me know how to contact someone to fix this?

Thank you in advance

azure-ad-multi-factor-authentication
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ManuPhilip avatar image
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ManuPhilip answered ·

Hello @JulioBorreguero-5048,


You can contact the local azure support helpdesk and ask for a support


You can find a local support number from our list of regional: https://support.microsoft.com/help/4051701/global-customer-service-phone-numbers



Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion


Regards,


Manu


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DSPatrick avatar image
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DSPatrick answered ·

Try using the Open Get Help app here, do the microsoft bot dance and you'll eventually get to chat with microsoft account support.

https://support.microsoft.com/en-us/contactus/

also try asking for help with authenticator app here in dedicated forum

https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp

--please don't forget to Accept as answer if the reply is helpful--


Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management


Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.




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