Outllook Autocomplete List Showing Up Towards Top of the screen

Question

I'm using outlook 2019 desktop version. When I write a new email and start typing a contact the autocomplete contact list window appears ABOVE the field "To:" and I can't read all of the addresses (the window is not inside the screen).

How can I fix this? I need the list to appear below the field "To:".

Thank you,

Answer 1

Hi @Nicola Soccal ,

Welcome to our forum.

What's the specific version of your Outlook client(File>Office account>About Outlook)? According to my test on my Outlook 2019(Version 2104 Build 13929.20296), the autocomplete list could work normally like below, which seems to I couldn't reproduce your issue:

For your issue itself, did all users in your organization have same issue ? And have you performed any specific operations before it(such as install any update or others)?

Based on my research, I found a similar thread before, which mentioned reverting to an previous version could work normally for them, so in order to avoid the any errors in your last update, it's recommended to follow the suggestions to revert your Office version and re-update your Office to check if it could be helpful to you.

If your issue has any update, please feel free to post back.

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Answer 2

Same issue after Update Office 2019/2016 to 2104.

• its not possible to remove an address
• its not possible to scroll

Office 2019 Update 2104

Cleanup the Autocomplete list has no effect.

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Fixed with (reinstall previous Office Update):

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

Update Versions
https://learn.microsoft.com/en-us/officeupdates/update-history-office-2019

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Answer 3

i do have the exactly same issue on a customers site with several clients, all running 13939.20296

Answer 4

same problem after the latest update, autocomplete list appears at the top

Answer 5

Same problem here. Fixed with online restore